![]() So we try very hard to make sure that doesn't happen - but sometimes things don't go as planned. Fixing a broken promise is another matter all together. We've learned that fixing a broken bow is no big deal - we do it all the time. The more difficult task is to remedy customer irritation and frustration. Sometimes a stripped-out fastener or a bent cam is the easy problem to fix. We love 'em! But with enthusiasm and passion comes emotion, and this is where things can get messy. ![]() They're just enthusiastic people with a passion for archery. THE CLOCK IS ALWAYS TICKING! Before we discuss mechanical problems, we should take a moment to recognize an important fact. The insight might save us all a few squalls and future disasters. We're just going to put it all out there in this section, including some of our most difficult customer service challenges - specifically those related to compound bows. So rather than waiting to react to storms after they occur, we think it's better to have an open discussion on the topic of severe weather in the bow business. Even worse, this can put the customer, the archery store and the bow manufacturer on an adversarial path (which is decidedly bad for business). When something goes wrong, the fun and excitement of the whole experience can evaporate. Problems have to be fixed - and fixed fast! Nobody buys a new bow so they can hate it and be disappointed with the purchase. But fault hardly matters once a problem occurs. Sometimes the bow is at fault, sometimes it's not. ![]() The smallest glitch in a bow buyer's experience can often metastasize into a total nightmare. BOW INDUSTRY WEATHER PATTERNS` This section might seem more like customer service notes than compound bow selection advice, but as we've learned, these issues are tightly interlaced. ![]()
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